REFUNDS & EXCHANGES
We perfectly understand the situation with online purchasing, where items cannot be tried on. At the end of our business we want you to stay satisfied with the process and the result. Therefore, please read carefully information below:
EXCHANGES: If ordered item did not fit you perfectly, you can exchange it for a different size (same style only). You will need to pay for shipping to send the item back to us. We will send you the same item in desired size shipping free. If there a defect appeared, we will be happy to exchange it for a different item. All exchanges must be filed within 15 days of receiving the package. Please rend requests to firstname.lastname@example.org. We will send you the approval code and details where to send item(s) back.
RETURNS: We do not accept returns and refunds as all our items are made to order .
CANCELLATIONS: Once the order is place, we will start working on it the same day (except weekends). If you would like to cancel the order the next business day – we will charge you 50% as part of the job will be done by then. If the package is returned to us with unclaimed or canceled note on it (from USPS), we will consider it as canceled order. Sorry, we will not give you a refund. We can only send it to you one more time shipping free.
You can ask us as many questions as you need before purchasing on materials, textures, and sizing. We will give detailed explanations in order to avoid any kinds of misunderstandings.
All our crochet swimsuits are made to order. We need 1-2 business days to make one swimsuit. If the order is for 2 + items, please add additional 2 business days for each additional item.
We offer Flat Rate shipping for $4.95. Please remember, we still need 1-2 business days to make one item.
For International orders we have flat rate fee of $14. This is First Class service (2-4 weeks delivery time). We can also expedite it upon request. We are not responsible for custom fees and taxes that may occur on international deliveries.
Once the order is received and payment is cleared we will start making your order. Once the order is shipped, we will e-mail you the tracking number. If you require a signature upon arrival, we can add it for additional charge (available within USA only).
As a payment method we accept Paypal and Visa, MasterCard, Discover, and American Express credit cards via Paypal system.